jam350Terms of Use

We at jam350 set out these terms to explain how our platform operates, what we expect from members, and how disputes are resolved. When you open an account on jam350, you agree to these terms. They cover account eligibility, deposits and withdrawals, bonus conditions, and the rules that govern your use of our service.

This page is written in plain language so you understand your rights and responsibilities. We encourage you to read it carefully before you deposit. If anything is unclear, contact our support team — we respond in English and Indonesian.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Terms on jam350

Who can open an account

To open an account on jam350, you must be at least 18 years old and a resident of a jurisdiction where our services are available. You must provide accurate personal information during registration. We verify your identity after your first deposit using standard checks. If we detect false information or underage access, we close your account and forfeit any balance.

You are responsible for keeping your login credentials confidential. Do not share your password with anyone. If you suspect unauthorized access, contact our support team immediately. We investigate account security concerns and take corrective action as needed.

Deposits and our payment partners

We accept deposits through six e-wallet options — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — plus four bank-transfer methods via Virtual Account: mobile banking, local payment, online payment, and e-wallet. E-wallet deposits settle instantly. Bank transfers settle within standard banking windows. All deposits are non-refundable once settled in your jam350 account, except where required by law.

Your first deposit triggers a one-time identity verification. We confirm your details through standard checks to comply with Indonesian financial regulations. Once verified, all future deposits skip this step. We do not charge deposit fees. Your bank or e-wallet provider may charge a small transfer fee depending on the amount and method.

Settlement window

The time between when you initiate a deposit and when funds appear in your jam350 account. E-wallets settle instantly; bank transfers settle within standard banking hours.

Account verification

A one-time identity check required after your first deposit to comply with financial regulations and protect your account.

Virtual Account

A unique bank account number issued by jam350 for you to transfer funds from your own bank (mobile banking, local payment, online payment, e-wallet).

Withdrawals and cashout policy

Withdrawals return to your original payment method. If you deposited via mobile banking, your winnings return to local payment. If you used online payment Virtual Account, funds return to e-wallet. We process withdrawals subject to standard verification windows. There are no hidden fees on withdrawals; your bank or e-wallet provider may charge a small transfer fee depending on the amount.

We reserve the right to delay or refuse a withdrawal if we detect suspicious activity, if your account fails verification, or if you breach these terms. We notify you of any delay and explain the reason. You can dispute a withdrawal decision through our support channel.

Our jam350 Policies and Commitments

Bonus terms and conditions

We offer welcome bonuses and promotional offers from time to time. Each offer comes with specific terms — for example, a bonus may require you to wager a certain amount before you can withdraw it. We display these terms clearly when you claim a bonus. If you do not meet the conditions, the bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time.

Account suspension and closure

We may suspend or close your account if you breach these terms, if we detect fraud or money laundering, if you provide false information, or if you access jam350 from a prohibited jurisdiction. We notify you of any suspension and provide an opportunity to respond. If your account is closed, we return any remaining balance to your original payment method within standard processing windows.

Dispute resolution

If you have a complaint about jam350, contact our support team first. We respond in English and Indonesian within standard business hours. If we cannot resolve your complaint, you may escalate it through our formal dispute process. We investigate all complaints fairly and transparently. Our decision is final unless required by law to proceed further.

Jurisdiction and applicable law

jam350 operates in supported jurisdictions only. We do not offer our services in regions where online wagering is prohibited by local law. Users are responsible for verifying that their access and use of jam350 comply with their own jurisdiction's regulations. These terms are governed by the laws of the jurisdiction where jam350 is registered. Any legal action arising from these terms must be brought in that jurisdiction's courts.

Changes to these terms

We may update these terms from time to time. We notify you of material changes by email or through your jam350 account dashboard. Your continued use of jam350 after such notification means you accept the updated terms. If you do not agree with changes, you may close your account.

We at jam350 remain committed to operating transparently and fairly. Our terms reflect our commitment to protecting your account, managing risk responsibly, and resolving disputes promptly. If you have questions about these terms, contact our support team. We are available in English and Indonesian to help members across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta understand their rights and responsibilities on our platform.